Frequently asked questions

We're here to help - check out our FAQs below.

Signing up for a subscription

How do I subscribe, how much does it cost?

Home Delivery costs from €9.99 per month

Ready to subscribe? Check out our current offers >> or call customer care on +353 (1) 705 5700.

How do I pay for a subscription?

As a home delivery subscriber, you can pay via debit or credit card, Google Pay or Apple Pay. Your payment method will be charged automatically on a recurring basis. Your subscription will be renewed automatically, and you will be charged in advance of each billing cycle unless you cancel.

View the Sunday World Terms and Conditions.

Please note: If you purchased your subscription through iTunes, please refer to the iTunes Store Terms of Sale.  View the iTunes Store Terms of Sale.

If you purchased your subscription through Google Play, please refer to the Google Play Terms of Service. View the Google Play Terms of Service.

What kind of subscriptions are available?

Home Delivery to your door on Sunday morning

Ready to subscribe?  Check out our current offers >> or call customer care on +353 (1) 705 5700.

What billing name will I see on my bank or credit card statement, if I subscribe?

Sundayworld.com

Managing My Account

How can I view my subscription details?

You can view your subscription details by heading to the ‘My Account’ section on SundayWorld.com or on SundayWorld.com App.

How do I upgrade to receive ePaper access or Home Delivery service?

You can upgrade your subscription by contacting Customer Care on +353 (1) 705 5700 or by emailing customerhelp@sundayworld.com.

How do I change my email address associated with my digital subscription?

To change your email address, please phone Customer Care on +353 (1) 705 5700 or email customerhelp@sundayworld.com and we will help you.

Can I change my subscription?

If you want to change bundle or billing frequency, you can change your subscription at any time by contacting Customer Care on +353 (1) 705 5700 or by emailing customerhelp@sundayworld.com.

How do I change my contact preferences?

You can change your contact preferences by heading to the ‘My Account’ section on SundayWorld.com or on SundayWorld.com App

Cancelling my subscription

How do I cancel my subscription?

You can cancel your subscription by:

  • Telephone: Call Customer Care on +353 (1) 705 5700
  • Email: customerhelp@sundayworld.com
  • Note: You may notify us of your intent to cancel at any time, but all cancellations will be processed at the end of your current subscription term.

    • Subscribers who have selected a monthly contract, paid monthly may cancel at any time. You will not receive a refund for the current billing cycle. You will continue to have the same access and benefits of your product for the remainder of the current billing period.
    • Subscribers who select a 12-month annual contract, but paid monthly, cannot cancel for the duration of the contract period.
    • Subscribers who select a 12-month contract, but paid annually, may cancel at any time. However, you will not receive a refund for the current billing cycle. You will continue to have the same access and benefits of your product for the remainder of the current billing period.

    Please note: If you purchased your subscription on our App through iTunes or Google Play, please refer to their terms and conditions

    How do I cancel my Trial subscription?

    If you have a Trial subscription you will receive two emails from us with details of your trial. These emails contain a link whereby clicking, you can cancel your subscription. Alternatively cancel by contacting our Customer Care team.

    Is there a 14-day cooling off period?

    You are entitled to cancel your subscription within 14 days of purchase, without exception. To avail of this right contact Customer Care on +353 (1) 705 5700 or by emailing customerhelp@sundayworld.com

Home Delivery of Newspapers

Where do you offer Home Delivery?

Currently we offer a Home Delivery service in Dublin (city & county), Cork city, Galway city, & Limerick city. We also offer delivery in the following towns; Bray, Greystones, Delgany, Kilcoole, Celbridge, Maynooth, Leixlip, Ballincollig, Blarney, Carrigaline, Glanmire & Little Island. We are rolling out more delivery areas soon.

Is there a charge for Home Delivery?

There is no additional delivery charge for your home delivery service. You will be charged the subscription fee advertised and get the selected newspapers delivered to your door, as well as full digital access on our website, apps, and ePaper.

When can I expect to receive my first delivery?

If you order before midnight Wednesday, you will receive your first delivery the same weekend. Otherwise, your first delivery will be made the following weekend.

What time will my delivery land on my doorstop?

We will aim to deliver to you by 9am each morning.

Do I still pay when I’m away on holiday?

No, your subscriptions can take a break too. Pause your deliveries by simply logging in to your account and clicking 'Pause my deliveries'. Enter the departure and return dates and we'll suspend deliveries while you are away.

What happens if I don’t get my delivery?

In the unlikely event of any issues with your delivery please email our Customer Care Team at customerhelp@sundayworld.com or call +353 (1) 705 5700. We will do everything possible to put it right for you.

I’m moving house. Can my subscription move too?

Yes, provided your new address is included in our delivery network. Our Customer Care Team are ready to help make the transition as smooth as possible. Feel free to give them a call on +353 (1) 705 5700.

Can I upgrade my subscription to avail of Home Delivery?

Yes, provided your new address is included in our delivery network Please call our Customer Care team on +353 (1) 705 5700 to find our more.

General Questions

Can I give someone a subscription as a gift?

No sorry, this service is not available yet, but watch this space.

How do I contact Customer Care?

Telephone: +353 (1) 705 5700

Email: customerhelp@sundayworld.com

Our Customer Care team is open from 8am to 4pm Monday to Friday & 8am to 2pm on Saturday and Sunday. We are closed on December 25th, 26th, January 1st & Easter Sunday.

  • Email customerhelp@sundayworld.com
  • Phone Local: +353 (1) 705 5700
  • Our Customer Care team is open from 8am to 4pm Monday to Friday & 8am to 2pm on Saturday and Sunday. We are closed on December 25th, 26th, January 1st & Easter Sunday.

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